Hospice Maui is a non-profit organization serving Maui for over 35 years.  We are honored to have earned this community’s trust as the respected hospice leader on Maui.

We provide regular part-time and full-time staff with a comprehensive benefits package including medical, vision, dental and complementary medicine insurance (chiro, massage, acupuncture), vacation, holiday, sick pay, and a 401(k) plan after one year of employment.

Hospice Maui is an Equal Opportunity Employer.

Please see below for any current position openings.  Please send a letter of interest with your resume and references to employment.hospicemaui@gmail.com

Or apply by completing the Employment Application form below:

Background check and pre-employment drug testing are required.

AVAILABLE POSITIONS:

Business Services Director

Job Summary

The Business Services Director is responsible to oversee the accurate and timely completion of all business office functions, including insurance billing and collections, accounts payable, bookkeeping, contract maintenance, and related functions.

Essential Job Functions/Responsibilities

  • Develop, recommend, implement and manage fiscal/accounting and operational policies, procedures and controls that assure organized, efficient, and compliant management systems.

  • Manage and supervise insurance billing, collections, and accounts receivable, including ensuring redundancy of billing functions in the event of a billing staff absence.

  • Manage and supervise all accounts payable functions with the goals of ensuring accuracy, monitoring the efficiency of organizational spending, and being able to personally step in and perform the functions in a staff absence.

  • Manage and supervise all bookkeeping functions, with the goals of ensuring accuracy and being able to personally step in and assume the functions in a staff absence.

  • Manage organizational contracts with payors and vendors and oversee performance of contract obligations.

  • Ensure all insurance coverage including directors and officers, fidelity bond, malpractice, general liability, etc. are in place each year.

  • Develop and maintain a strong working rapport with critical contacts such as Medicaid/Medicare representatives, third party-administrator representatives, vendors, other department leaders and staff.

  • Work closely and collaboratively with clinical and other agency leaders.

  • Monitor and report on key metrics, including but not limited to cash collections, net A/R days, agings, initial denial rates, appeals status, percentage clean claims, administrative write-offs. 

  • Maintain detailed and accessible documentation of department procedures, accounting systems functionality, workflows, and reporting.

  • Provide financial and operational input on management decisions.

  • Keep abreast of state and federal regulations and emerging best practices associated with medical billing and collections.

  • Prepare detailed financial and statistical reports and presentations as requested, including assisting the C.E.O. with the preparation of financial statements and budgets.

  • Assist with the oversight of outsourced payroll processing.

  • Supervise the selection, ordering and inventory management of office supplies and equipment.

  • Promote open communication between internal and external customers and employees to enhance cooperative efforts, improve business office performance and assure consistently positive outcomes.

  • Demonstrate ability to adapt to and lead change and to coach others in the acceptance and support of change.  Create and uphold an atmosphere of warmth, patience, enthusiasm and calm environment. 

  • Utilize strong interpersonal and communication skills to effectively supervise, develop, coach, and appraise business office and administrative staff.  Facilitate teamwork, cross-functional awareness and proficiencies.  Develop and implement strategies to assure employee engagement

  • Maintain privacy and confidentiality of company and patient information.

  • Perform other position appropriate duties as required in a competent, professional and courteous manner.

Qualifications

Education

  • Bachelor’s Degree in Accounting, Finance or Business Administration required.

  • CPA or MBA preferred.

Experience

  • Two years’ recent experience in health care finance, including third party reimbursement mechanisms, Federal guidelines regarding budget and financing required, and experience with automated accounting and billing systems required.

  • Non-profit and hospice experience preferred.

  • Three years’ of successful management and supervisory experience required.

  • Proficient in MS Word, Excel, and QuickBooks.

Knowledge/Skills/Abilities

  • Excellent verbal and written communication skills.

  • Strong organizational and analytical skills.

  • Strong attention to detail, but ability to summarize information in clear, concise manner.

  • Strong inter-personal and collaboration skills to build effective working relationships with all levels of employees and with individuals external to the organization.

  • Ability to effectively coach and encourage others

  • Ability to be flexible and adapt to changing priorities and initiatives.

  • Ability to manage demanding workload and demonstrate resiliency with during stressful and tight timeline situations.

Work Environment

Office setting with routine use of office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Demands

This is a sedentary role; however, some filing is required, which would require the ability to lift files, open file cabinets, stand and bend.